Personal information

Name: Sander
First name: Ramona
Date of birth: 8 February 1978
Place of birth: Berlin
Marital status: single, no children

Work profile

07/2018

Ass. General Manager Hotels Germany
Precise Collection

01/2018 – 07/2018

Freelance lecturer
Schleswig-Holstein

06/2016 – 12/2017

Manager
4* Hotel Aurelia, Aldingen
4 star business hotel

08/2015 – 05/2016

Consultant Revenue & Yield Management

Medium-sized Hotel Ltds
02/2013 – 07/2015

Hotel manager

Hotel Zuffenhausen, Stuttgart
3 star business hotel, 119 rooms, 2 F&B outlets
Banquet capacities of up to 95 people

  • Independent and responsible management of the hotel business, including budget responsibility
  • Development and demonstration of new sales and customer concepts
  • Acquisition of new customers; market and competitor monitoring
  • Planning and implementation of sales & marketing measures
  • Preparation, implementation, and controlling of financial planning
  • Quality assurance, compliance and optimisation of general service and quality standards
  • Care for international customers and guests
  • Management, coordination and continued education and training of employees
  • Preparation of long-term price and return guidelines and of a primary overbooking and security strategy
  • Budgeting and forecasting responsibility/ Fairmas
  • Optimisation of daily revenue through efficient use of revenue management tools / Fairmas / Busy Rooms
  • Price monitoring and identification of peak periods as well as derivation of future actions to increase sales
  • Frequent analysis of performance, demand and competition by adapting sales strategies to relevant developments
  • Cost Controlling
  • F&B Cost Controlling
  • Destination Analyses/ preparation of Comp Set
  • Support of Hotel Haus Duden - Leisure Segment/Yielding

11/2012 – 01/2013

Front Office Manager

City Aparthotel, Munich
3 star business/boarding hotel, 92 rooms, 1 F&B outlet

  • Training of employees
  • Conducting of job interviews
  • Contact to groups (Preliminary sessions and de-briefings)
  • Guest relations and complaint management
  • Payment and Reservation checks
  • Responsibility for a staff of 8 employees
  • Checking of invoices/ creditors/ debtors

01/2012 – 10/2012

Front Office / Reservation Agent

Hotel Ibis, Munich- Garching
2 star hotel, 105 rooms, 1 F&B outlet, banquet capacities of up to 200 people

  • Reception and processing of single and group reservations
  • Checking of bookings
  • Allocation of rooms
  • Maintenance and daily update of all electronic distribution channels
  • Optimisation of capacities
  • Optimisation of revPAR
  • Market analyses and comparisons
  • Active sale of all services
  • Collaboration on revenue budget
  • Forecasts
  • Reporting
  • Preparation of statistics
  • Training of new employees
  • Training of employees and interns
  • Employee management and motivation
  • Complaint management

03/2011 – 12/2011

Night Auditor employee

Wilkon e.K, Hotel Ibis Munich- Garching
2 star hotel, 105 rooms, 1 F&B outlet, banquet capacities of up to 200 people

  • Reception and processing of single and group reservations
  • Checking of bookings
  • Allocation of rooms
  • Active sale of all services
  • Collaboration on revenue budget
  • Forecasts
  • Reporting
  • Preparation of statistics
  • Training of new employees

02/2011 – 03/2011

Move to Munich and preparation of degree programme for hotel management

08/2010 – 01/2011

Work & Travel Switzerland

03/2010 – 08/2010

Assistant Front Office Manager

Hotel Royal St. Georges, Interlaken, Switzerland
4 star hotel, 96 rooms, 3 F&B outlets, banquet capacities of up to 500 people

  • Reception and processing of single and group reservations
  • Checking of bookings
  • Allocation of rooms
  • Maintenance and daily update of all electronic distribution channels
  • Optimisation of capacities
  • Optimisation of revPAR
  • Market analyses and comparisons
  • Active sale of all services
  • Collaboration on revenue budget
  • Forecasts
  • Reporting
  • Preparation of statistics
  • Training of new employees
  • Training of employees and interns
  • Employee management and motivation
  • Complaint management

06/2009 – 03/2010

Property Manager

Hotel Künstlerherberge Spiekeroog
4 star hotel, 25 rooms, 1 F&B outlet

  • Reception and care of hotel guests at the reception desk
  • Processing reservation requests via e-mail, telephone, and fax
  • Allocation of rooms and maintenance of master data
  • Preparation of daily and monthly closings
  • Maintenance of statistical data
  • Cash management and accounting
  • Credit notes and billing
  • Independent processing of hotel correspondence
  • Confident management of complaints
  • Preparation and follow-up of housekeeping lists
  • Filing management

05/2008 – 05/2009

Guest Relation Manager

Hotel Pullman Stuttgart Fontana, Stuttgart
4 star hotel, 252 rooms, 4 F&B outlets, spa area

02/2008 – 04/2008

Guest Service Manager

Express by Holiday Inn, London –Greenwich
3 star hotel, 162 rooms, 1 F&B outlet, spa area

04/2007 – 02/2008

Executive Housekeeper

City Class Hotel Residenz, Cologne
3 star hotel, 53 rooms

07/2006 – 03/2007

Office Manager

EduFaq LTD, London
Sponsoring Company for School Projects

07/2000 – 06/2006

Front Office Agent/ Reservation Golden Tulip Hotel Park Consul, Berlin

4 star hotel, 49 rooms

03/2000 – 07/2000

Barkeeper

Café Extrablatt, Berlin
<280 seats, terrace

03/1999 – 03/2000

Commis De Rang

Hotel Bleibtreu, Berlin
4 star hotel, 114 rooms, 2 F&B outlets, terrace

02/1998 – 03/1999

Front Office Agent

Best Western Parkhotel Potsdam
4 star hotel, 98 rooms, 2 F&B outlets, terrace

Unsere Partner & Referenzen

IHK Schwarzwald-Baar-Heuberg
Seekda
Nadine Kisro
Schaschl
Audiojoy

Revenue Management, Yield Management & Controlling

Schulungen, Seminare und Trainings werden immer noch gerne als "Motivations-Bonbon" für einzelne Mitarbeiter genutzt.
Doch die permanente Weiter- und Fortbildung kann so viel mehr leisten als "nur" ein Bonus für Wohlverhalten zu sein.
Go to top